ZCZC
BSS-22
BTRC-INTERNET-COMPLAINT
BTRC asks users to lodge complaint for internet speed, poor QoS
DHAKA, Aug 18, 2018 (BSS) – Bangladesh Telecommunication Regulatory
Commission (BTRC) has urged the users to file complaint if they are not
provided promised internet speed and quality of service (QoS) by the
providers.
“As customers, if you are not getting promised bandwidth and QoS, you
could lodge complaint to BTRC with appropriate data,” said the telecom
regulator in a notice posted on its facebook page today, adding, “It will
deal with such complaints giving utmost importance.”
Customers are requested to file complaint online on:
http://www.btrc.gov.bd/complain-management or by making call to 100, BTRC’s
complaint centre, it added.
Under Bangladesh Telecommunication Act 2001, BTRC is responsible to ensure
the rights of consumers, and it is determined to guarantee it.
To this end, the telecom regulator is working relentlessly to improve the
internet speed and QoS for the customers, according to the notice.
“Users have the right to enjoy the promised bandwidth and quality service
from service providers,” it said.
BTRC requested the consumers to use third-party tools like Ookla, Open
Signal, Speed Test Meter and many others to check their current internet
speed.
BSS/PR/MAK/BR/1805