ZCZC
BFF-10
BRITAIN-HEALTH-DOCTORS-AI
‘High-performing’ cyberdoc puts British GPs on defensive
LONDON, June 29, 2018 (BSS/AFP) – A medical chatbot said to perform as
well as or even better than human doctors has sparked a war of words in
Britain, in a clash over how much the cash-strapped public health service
should rely on artificial intelligence.
AI company Babylon, which is already working with the National Health
Service (NHS) claimed its chatbot scored higher marks than real live doctors
in “robust tests”.
The British firm said it quizzed the AI using sample questions for trainee
exams set by Britain’s Royal College of General Practitioners (RCGP), the
professional body for family doctors.
The programmed chatbot, a key feature of Babylon’s “GP at Hand” app, scored
81 percent when sitting the test for the first time, while the average pass
mark over the past five years for doctors was 72 percent, according to the
company.
Its founder Ali Parsa, who presented the findings in London earlier this
week, hailed the results as “a landmark”.
“(They) take humanity a significant step closer to achieving a world where
no one is denied safe and accurate health advice,” he said in a statement.
Andrew Goddard, an NHS doctor and president of the Royal College of
Physicians (RCP), which represents 34,000 doctors across the globe and hosted
the Babylon event unveiling the findings, told the audience that Artificial
Intelligence was “the future”.
“How quickly we’ll get there I will wait and see — medicine needs to get
engaged with it,” he said.
But ahead of the London showcase, the RCGP issued a stern rebuke of the
company’s claims.
“No app or algorithm will be able to do what a GP does,” said its vice-
chair Martin Marshall.
“Computers are computers, and GPs are highly-trained medical professionals:
the two can’t be compared and the former may support but will never replace
the latter.”
The organisation went on to question the sample questions used by Babylon
in its testing.
In response, the company called the RCGP “completely off the mark” and
accused it of “misunderstanding” facts.
Mobasher Butt, Babylon’s medical director, said the RCGP was “shoring up an
outmoded and financially self-interested status quo which solely works to the
benefit of a limited number of partner GPs.”
– Cutting costs –
Babylon says it is on a mission “to put an accessible and affordable health
service in the hands of every person on earth”.
It launched an app for patients in Britain’s NHS in parts of London last
September that has more than 50,000 users.
The company also has more than 2 million members in its healthcare service
in the east African nation of Rwanda.
It plans further rollouts around the world, and is collaborating with tech
giants Samsung and Tencent to expand its app offerings.
“I believe that we are on the threshold of being able to do with healthcare
what Google, for instance, did with information,” Parsa said.
Noting two-thirds of healthcare costs within the NHS go on salaries, he
called on the medical community to welcome AI.
“As long as we don’t tackle our complete reliance on human beings to
deliver healthcare, we are not going to be able to do so affordably.”
But the RCGP said Babylon’s “GP at Hand” app was “cherry-picking” patients,
“leaving traditional GP services to deal with the most complex patients”.
“The way it is being used risks undermining and damaging traditional
general practice services,” it added.
BSS/AFP/MRI/0938 hrs