ZCZC
BSS-10
SERVICE-CUSTOMER-SAMSUNG
Samsung initiates door-to-door customer service in Sylhet, Barisal
DHAKA, Feb 19, 2019 (BSS) – As part of Samsung Bangladesh’s commitment
to provide the best possible after-sales service to its customers, the
electronic giant initiated door-to-door customer service in Sylhet and
Barisal.
Now Samsung-branded service caravan will move on the roads of Sylhet and
Barisal and provide after-sales services to customers in those regions.
Two service vans will roam around the cities delivering services to
customers, especially to those who called Samsung helpline and asked for
their services.
The service vans will also stop in front of Samsung showrooms to provide
advice on how to use Samsung products efficiently and ways to increase their
product life.
Once a customer calls Samsung helpline and asks for their service, the
van will directly go to the customer’s house to ensure the value added after
sales service for all Samsung products, consumer electronics, and mobile
handsets.
The vans will collect mobile handsets from Sylhet and Barisal areas and
after the repairing is complete, it will be returned to the customer on the
next visit in the area.
Furthermore, the facilities provided through these Service Vans will
cover free software upgrades for handsets and fixing problems of Samsung home
appliances such as Televisions, Refrigerators, Washing machines, Air –
conditioner and Microwave ovens upon customers’ request at Samsung help line.
BSS/PR-MHR/IJ/1701 hrs