NUKU’ALOFA, Tonga, Feb 5, 2019 (BSS/AFP) – A two-week cyber blackout caused
financial headache and social heartache in remote Tonga, but it also forced
residents of the Pacific island kingdom to rediscover the art of offline
communication.
The sudden internet outage on January 20 brought an abrupt halt to many
businesses and cut access to social media — the community’s lifeline to the
outside world.
“We had to learn how to talk to each other without internet messaging,”
Joshua Savieti, who works in the creative arts, said of the involuntary
digital detox.
“We didn’t know anything, what was going on, anything on the news, (or) if
there was a cyclone coming.”
It took 13 days to find the fault — a severed undersea cable — and
reconnect Tonga, which lies nearly 2,400 kilometres (1,500 miles) northeast
of New Zealand.
During the blackout, a small, locally operated satellite service helped
maintain limited service, but the speed was a throwback to dial-up days.
To conserve capacity officials filtered out social media, cutting families
off from relatives and friends overseas and dealing a blow to companies which
operate through Facebook.
For many of Tonga’s 110,000 residents, it was a wake-up call to how much
they have come to rely on the internet in just half a decade since the 827-
kilometre (513-mile) fibre-optic cable from Fiji was put into service.
Some queued for hours to access the satellite service, while others
pottered about in their gardens or went out socialising.
“I actually felt that it was pretty good to be forced off the internet and
talk to people again, go outside and see what everyone’s up to,” Savieti
said.
“There were a lot of people going out during that time, going to the bars
… it was so full.”
But the outage did not come as a welcome break for everyone.
Lives were at stake as medicine stocks reached dangerously low levels, and
Health Ministry chief Siale ‘Akau’ola lost contact with government outposts
on Tonga’s outer islands.
“There are areas that are critical and most of them need confirmation of
supplies and when the goods are arriving. So things were kind of in the dark
and dangerously low some of the stock,” ‘Akau’ola said.
“Definitely there had to be an impact on various operations.”
– Closed for business –
For Tonga, which relies heavily on international links for daily supplies
and vital tourism income, no internet meant serious problems with making and
confirming transactions.
Banks could not process money transfers, hitting families reliant on income
from relatives working overseas.
Sam Vea, Tonga agent for global freight giant DHL, said the first week of
the outage created “major issues” for the company.
“We could not send our shipments because we have to upload documents before
they are put onto the plane,” he said.
“We really need that connection. That was the scary part, and we didn’t
know how long it was going to be out.”
Several small businesses which use Facebook to publicise their services
could no longer take bookings online.
In the capital Nuku’alofa, guesthouse operator Taiatu ‘Ata’ata estimated
she lost bookings “worth thousands of dollars”.
And Lee Latu was trying to run a hotel in Vava’u “with no idea if I have
bookings needing to be picked up”.
Accountant Caryl Jones said he was unable to file monthly tax returns for
his many clients.
“I have clients that email me information, so they were unable to do so.
And I have clients who have accounting in the cloud and they couldn’t access
their accounting system in order to do it.”
When the cable — which joins up with the Southern Cross cable linking
Australia, New Zealand, Hawaii and the continental United States — was
repaired, it caused fresh problems as people rushed to re-establish contact
with family, friends and clients.
At a murder trial in Nuku’alofa, judge Charles Cato had to remind the jury
what they were there for, telling them that just because the internet had
been restored it did not mean they could use social media while evidence was
being heard.
The cause of the break in the cable has not been determined but it is
suspected it was cut by a ship dragging its anchor along the seabed.