Nasrul for achieving cent percent customer-satisfaction in power service
DHAKA, May 29, 2021 (BSS) – State Minister for Power, Energy and Mineral Resources Nasrul Hamid today called for achieving cent percent customer satisfaction in the electricity service in the country.
“Cent-percent customer satisfaction has to be achieved. I do not want to receive any complaints from customers. All concerned officials, officers and employees must increase communication with customers to solve customer’s problems. Electricity distribution companies need to be in regular contact with their customers also,” he said.
He came up with the call virtually while attending the presentation of the draft report of the online survey of the state-owned Infrastructure Investment Facilitation Company (IIFC) on Saturday.
During the programme, it was informed that IIFC conducted a survey of 1,400 power consumers where a total of 88 percent of the customers expressed satisfaction with the electricity service.
In the case of electricity connection, 94 percent customers have expressed satisfaction while 77 per cent customers became happy in receiving services after giving complaints.
Some 95 percent and 88 percent customers showed their satisfaction in billing and metering services respectively.
Instructing the distribution companies to properly assess the problems and complaints of the customers with due respect, the state minister said that each company must conduct its own assessment.
He urged all concerned to make the service online or digital so that customer could get quality service the quality customer service.
Power Secretary Md Habibur Rahman, Bangladesh Power Development Board (PDB) chairman Engineer Md Belayet Hossain and Bangladesh Rural Electrification Board (BREB) chairman Major General Moin Uddin (Retd) also attended the virtual programme, among others.